Return & Refund Policy

Last updated: October 15, 2026

Thank you for shopping with Echo | Eastern Aesthetics. We want you to feel confident and satisfied with every purchase.

1. 30-Day Return Policy

We accept eligible returns within 30 calendar days from the date your order is delivered.

To qualify for a return:

• Items must be unused, unworn, and in their original condition.

• Items must be returned in their original packaging.

• A receipt or proof of purchase is required.

To request a return, please contact us at echojewelry.sd@gmail.com with your order number and reason for return.

Please do not send items back without contacting us first. We will provide return instructions after reviewing your request.

2. Non-Returnable Items

The following items are not eligible for standard returns:

• Gift cards

• Items explicitly marked as Final Sale or Clearance at the time of purchase

Regular promotional discounts, including our "Buy 2, Save 15%" offer, do not affect eligibility for our 30-day return policy.

These exclusions do not affect your rights regarding damaged, defective, or incorrect items under applicable law.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at echojewelry.sd@gmail.com.

Include your order number, a description of the issue, and clear photos of the item and packaging, if available.

We will review the situation and work with you to arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable law.

Please contact us before returning a damaged, defective, or incorrect item so we can provide appropriate instructions.

4. Return Shipping & Fees

For standard returns:

• Customers are responsible for return shipping costs.

• We do not charge return handling or restocking fees.

• Original shipping charges are non-refundable, except where required by law.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of packages without tracking.

For damaged, defective, or incorrect items, please contact us before returning the item so we can determine the appropriate return shipping arrangements.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 3–5 business days.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

If you have not received your refund after the expected processing period, please contact us for assistance.

6. Exchanges

If you would like to exchange an item for a different style or product, please contact us to discuss availability and available options.

For eligible standard returns, the simplest option may be to return the original item and place a new order after the return has been approved.

All exchange requests are subject to product availability.

7. Promotional Orders

Items purchased during regular promotional events, including Buy 2, Save 15%, remain eligible for returns under our standard 30-day return policy unless explicitly marked as Final Sale or Clearance.

If returning one or more items from a multi-item promotion changes the order's eligibility for the original discount, the refund amount may be adjusted to reflect the promotion's terms, where permitted by applicable law.

Any applicable adjustment will be explained before the return is finalized.

8. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Echo | Eastern Aesthetics

Email: echojewelry.sd@gmail.com

Website: https://echoeastern.com

We appreciate your support and look forward to providing you with a positive shopping experience.